حذف حسابك في Elook

Delete your Elook account (English)

You can request deletion at any time. Deletion removes the account data listed below and retains specific records for the stated purposes and periods.

In the app: sign in → tap the account icon at the top of the screen (on a computer: «حسابي» in the sidebar) → Manage my data («إدارة بياناتي») → confirm with your password, or with Google if you sign in with Google → Delete account («حذف الحساب») → confirm. Guests do not need a password. Processing starts immediately. Once the request succeeds, the app removes account data from the device used to request deletion. Some photo cleanup may need to finish later if a deletion step fails. To keep a copy first, choose Export my data in the same place before deletion.

Without the app: email support@elook.app from the address on your account with the subject "Delete my account". We verify ownership, carry out deletion and confirm by email. The same deletion and retention details below apply.

Deleted: your account, email and sign-in details in the account system (email may remain in the records listed below); wardrobe items, their data and cloud photos, including originals, enhanced photos and clothing drawings; settings, preferences, measurements, saved looks, wear history, chats, styling and travel drafts and their saved revisions; stored request/answer text samples for quality improvement, account-linked quota usage and analysis-result receipts stored in the database for retries. Database receipts older than 48 hours are cleaned up when a new analysis succeeds and may remain longer without a new analysis; they are also deleted from the database with the account. Inactive guest accounts and their photos are scheduled for deletion after 30 days of inactivity by default.

Kept:

• Database usage, processing and sync events: records remaining after account deletion are subject to scheduled cleanup when older than 90 days; client errors and server monitoring measurements when older than 30 days. They may contain your internal account ID and diagnostic data. Hosting process logs are kept while needed to operate and protect the service and fix faults; the service has no automatic deletion period for them. A copy of analysis results may remain in server-process memory until replaced or the process restarts.
• Earlier requests sent to outside processors: deleting your Elook account does not guarantee their deletion by processors; their retention and use depend on the applicable processor policies and agreements.
• Backups, if held by the storage provider: direct deletion may not cover them; retention follows the provider's backup lifecycle.
• Support messages and answer reports: these may contain your email, message content and account ID. They are kept while needed to handle support and reports, with no automatic deletion upon account deletion or after a fixed period. You may email a request to delete them for review.
• Privacy-request ledger: your account ID, email, deletion/export request type, date, outcome and execution details are kept while needed to demonstrate how requests were handled, with no automatic deletion.
• Billing and subscription records: account and purchase IDs, plan, status, dates and email where available are kept while needed for accounting, tax and store reconciliation, with no automatic deletion upon account deletion or after a fixed period. After deleting the account from Elook's systems, we try to delete the customer record held by the subscription-management provider. This is best-effort: failure is recorded without undoing account deletion, and there is no guaranteed automatic completion deadline. Deleting your account does not cancel a paid subscription; cancel it first in the store where you subscribed.
• Free-drawing anti-abuse records: a hashed device identifier, a network-and-day-derived identifier and hashed keys for pieces counted against the free allowance survive account deletion so deletion does not reset that allowance. The drawing worker cleans up a device record and its related records after 90 days since its last recorded use. These are pseudonymous identifiers, not anonymous data.
• Administrative action records, if any: these may contain the account ID, action, date, reason, before/after details and the operator's technical data. They are kept while needed for audit and security, with no automatic deletion upon account deletion or after a fixed period.

The cleanup periods above are applied when cleanup tasks run and may be delayed if those tasks cannot run. See the privacy policy for full details. Contact: support@elook.app.